Mail-In Shipping Frequently Asked Questions
We use UPS or USPS for approved nationwide mail-in shipments. The main priority is packing the supplies securely so the retail boxes are not damaged in transit.
Is shipping free?
Yes. Approved mail-in orders include a prepaid shipping label at no cost to the seller. Like pickup, the free label depends on the size of your offer — we confirm before you pack anything.
Can I ship from any state?
Yes. Mail-in service is available throughout the United States for all product types. Purchase eligibility and final payment depend on inspection.
When will I receive the shipping label?
We send the prepaid shipping label and shipping instructions after your quote is reviewed and approved. Do not ship before receiving approval.
How should I pack the supplies?
Place the supplies in a sturdy outer shipping box and use enough cushioning to prevent movement, crushing, or other damage. Do not attach the shipping label directly to the product boxes.
Where do I drop off the package?
Drop the sealed package at a staffed UPS Store, Post Office, or UPS Customer Center and keep the drop-off receipt and tracking number.
Should I keep the tracking number?
Yes. Keep the tracking number until payment is completed so delivery can be confirmed.
What happens if the carrier delays the package?
A carrier delay does not automatically cancel an approved quote. Contact us if tracking stops updating so we can review the shipment status.
What happens if the package is damaged?
Damage during transit may reduce the final payment if the product packaging or supplies no longer match the approved condition.
When do I get paid?
Mail-in packages are inspected the same day they arrive, and payment is sent that same day after inspection.
Can the quote change after inspection?
Yes. A quote may change if the product, quantity, expiration date, labels, seals, packaging condition, or other details differ from the approved submission. If the revised amount doesn’t work for you, you can decline — and we’ll ship mail-in items back to you at no cost.